Personal Effectiveness

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Micro-learning: Mastering Meetings and Groups
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Micro-learning: Leading with Stories
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Micro-learning: Critical Thinking
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Micro-learning: Natural Networking
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Micro-learning: Influencing Well
If Then New
Design (and share) your If > Then statements, for a purposefully prompt towards action
Catherine Allison
How to influence decisions and boost gravitas with your voice
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Upping your gravitas by silencing your inner critic and amplifying your inner coach
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How to check your writing for clarity
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Using the 'Rule of Three' to communicate memorable ideas
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How to pause when presenting
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Working with eye contact
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The power of plain language in presentations
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The power of 'You' in writing
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What designers need to know about microcopy
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Skills and mindsets for making mentoring meaningful
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Setting mentoring relationships up for success
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The impact of coaching, and it's distinction from mentoring
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Practical pointers for authentic leadership
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Coaching, and creating coaching cultures
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Vocal confidence warm up exercises
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Vocal techniques for clearer articulation
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Growth Mindset Mantras
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How to command an on-screen presence
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How to start writing
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The secret to a successful Tone of Voice
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How to write with authority for brands
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Keep it simple. Quick and effortless copywriting
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Writing in the active voice
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Course Pack: The art of saying No (and how to say Yes)
Presenting
Course Pack: Purposeful presenting
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Course Pack: Behavioural Insights
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Course Pack: Charm School
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eCourse: Go with the GROW model
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eCourse: Are you listening?
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eCourse: Meaningful Mentoring
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eCourse: Leadership Styles, a primer
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eCourse: Charm School
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eCourse: Owning Feedback
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eCourse: Practicing a Coaching Approach
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eCourse: Get SET with your Goals
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eCourse: Time Management and Prioritisation
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eCourse: Mastering Delegation
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eCourse: Strengths to Influence
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Better Briefing: A bitesize guide from Baxter & Bailey
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Clear and simple copy
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Get your team talking to each other with a practical take on the Myers-Briggs personality test
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Knowing me, knowing you
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Tony
Course Pack: Decision Lab
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Course Pack: Micro-Habits
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Course Pack: Managing Up
Feedback
Course Pack: Owning Feedback
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Course Pack: Effective 1-1s
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What's your team's CAMPS score? Get a snapshot of engagement levels.
Tool
Listenup
Course Pack: Are you Listening?
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And-But-Therefore — Try out a tested storytelling technique
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Groups
Course Pack: Mastering Meetings & Groups
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To.... So That. A snappy structure to define the purpose of any meeting
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The voice in your head, and how to harness it — with psychologist Ethan Kross.
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Think Again, by Adam Grant
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The Art of Gathering, by Priya Parker
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Root, Stem, Branch — An organic approach for telling your own story
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Never Split the Difference, by Chris Voss — Key ideas and takeaways from the best-selling-book on negotiation skills.
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Mastering (Virtual) Presence, coach and facilitator Mike Sagun in conversation for the Conversation Factory
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Decoding Difficult Conversations — Sheila Heen unpacks the layers within those conversations you're probably avoiding.
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Course Pack: The Business Model Canvas
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Course Pack: Delegation. Done
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Course Pack: Defining Problems
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Course Pack: Constructive Conflict and Difficult Conversations
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Course Pack: Influence IRL
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Course Pack: Presence and Gravitas
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Chatter: Practical tools to apply, and harness the voice in your head
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eCourse: A Brand called You
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Course Pack: A Brand called You
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Mitchell on Meetings — What we learned and where it led
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Course Pack: Building Confidence
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Experiment with a 'Scaling Question' to better connect, learn and influence
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Course Pack: Writing Well
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Social psychologist Amy Cuddy shares powerful, actionable insights on the impact of our body language
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Watch Sheila Heen explain why we need to be regularly asking for feedback, and what stops us from doing so.
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Listen to former hostage Chris Voss share practical insights on better negotiation.
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Experiment with Timeboxing for more focus and productivity
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Build your time awareness, and reveal ways to boost productivity, with an Activity Log
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Time in tomatoes: build productivity and focus with the Pomodoro technique
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Six practical tools for building confidence and self-belief, shared by brain expert Ian Robertson
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Great questions to ask in coaching conversations, 1-1's and other curious contexts
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Course Pack: Navigating Negotiation
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Course Pack: Making Time
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Practice the principles of persuasion from 'Godfather of Influence,' Robert Cialdini.
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How to be a meaningful mentor, insights from a purposeful podcast
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Mindful breathing — the foundation of focus and flow
Setback
Smarten your approach to setbacks, by trying out a Setback Story
To Think
Don't forget to diarise thinking time — experiment with a 'To Think' list
Silent Meeting
Make your next meeting a Silent Meeting
Can If Go
Immediately build your confidence, with a 'Can-If' statement
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Build belief by recognising small wins — Try a 'Done List'
Friction
Add some friction to your most common distractions
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Channel that fly on the wall. Try some purposeful self talk to mitigate moments of doubt
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Micro-learning: Keeping a coaching mindset
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Micro-learning: Setting Better Boundaries
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Micro-learning: Building Confidence
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Micro-learning: Feedback fundamentals
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Micro-learning: Purposeful Presenting
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Micro-learning: Finding Focus and Flow
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Micro-learning: Writing Well
Coaching Criticism
Find the Coaching in Criticism. Things to try when feedback doesn't quite land
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Course Pack: Natural Networking
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Course Pack: Storytelling
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Experiment with a Springboard Story to communicate your change idea, and take people with you towards it.
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Evolve your 'inner mentor' — a short reflective exercise to focus your development, and the ways you can better support others
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Practical storytelling principles from Bobette Buster's book — Do: Story
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Homework for Life: A ten-second daily ritual for noticing, capturing and practicing stories
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Try this deep listening exercise for deeper connection and better conversations
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Discover the impact a five minute favour can have on your relationships, and network building
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Experiment with the BRAIN model for confident decision making and problem solving
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Course Pack: Voice Gym. Building your vocal confidence
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A three minute mindset exercise, to support a coaching approach
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Smart ways to frame questions in your next mentoring session
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Try out the CAR technique, and upgrade your understanding when interviewing someone.
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Five powerful questions for adding impact and insight to your next interview.
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Five tactics for influencing those more senior
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Micro-learning: Getting into a Growth Mindset
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Solve problems before they happen with pre-mortems
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A checklist for checklists — five things to tick off when developing a checklist
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Share genuinely useful feedback with the BID model
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Seven things to avoid when writing at work
Meetings
Finding fortitude, and follow on experiments
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eCourse: Confidence Mastery
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Time Blocking, and bringing some colour into your calendar
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Kas's reflections on listening and questioning well
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Matteo's coaching reflections
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eCourse: Difficult Conversations
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Worksheet: Owning Feedback
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Worksheet: Time Blocking
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Raul Aparici on mitigating impostor syndrome
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Book Club: New Methods for Women — With Sharmadean Reid MBE
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Six practical tools for building confidence and self-belief, shared by brain expert Ian Robertson

Drawn from a recent live workshop with neuroscientist, and author of How Confidence Works, Ian Robertson — we’ve summarised some actionable ideas for building confidence in both yourself and others too. Ian told us that confidence is simply, "the belief that you can do something", and we hope you'll be inspired to explore, experiment, and let us know what worked.
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"It's easier to act yourself into a new way of feeling than to feel yourself into a new way of acting,"
Harry Stack Sullivan

1
Boost your noradrenaline through better breathing

Just as serotonin is the happiness hormone, noradrenaline is the confidence hormone, and confident people have a healthy balance of it. Noradrenaline is adrenaline for the mind; a neurotransmitter that boosts alertness, stimulates activity in the brain and readies the body for action, which — as Ian points out in his book — is the foundation for building confidence.

There are natural ways that you can boost your mind’s noradrenaline, and the simplest is regular breathing exercises.

Making some time for a short breathing exercise is a brilliant way to immediately lift your confidence, particularly when you’re feeling anxious (perhaps before a presentation, or difficult conversation). Ian explained how closing your eyes, inhaling to a count of four and exhaling to a count of six for just a minute or two changes the chemistry of your brain; stabilising your mood and making you more alert and focussed.

👉 Try and make simple, intentional breathing a habit and observe the impact it can have at the moments that matter most. There are some brilliant bitesize exercises in our Better Breathing eCourse.

2
Adopt a power pose

As Ian pointed out, our bodies have a huge effect on our confidence - if we minimise our physical presence, in private or public, it can have a real knock on effect to our self-belief. Just as you can make your brain produce serotonin by holding a pen between your teeth and forcing a grin, you can trick your mind into producing noradrenaline by adopting a 'power pose.' Power posing is the act of adopting a stance of power and confidence; think Wonder Woman or Beyoncé with shoulders back and hands on hips, or Rocky Balboa pumping his fists in the air.

👉 If you're interested in learning more about power posing, we have summarised the research, thinking and advice of body language expert Amy Cuddy in this punchy resource.

3
Turn fantasies into small actions

No-one gets from A to Z without moving through the rest of the alphabet first: in that spirit, it's time to plan. Set yourself a much smaller goal first (as sub-atomic as you possibly can - if you want to run a marathon without every having jogged in your life, the first goal might be to research running shoes) and take some time to break down each and every step you must take and every obstacle that will get in your way. Instead of visualising the end goal, visualise the steps that will take you there, and when that step has been reached, it’s time to visualise, and complete, the next.

In How Confidence Works Ian cites the work of fellow psychologist Dr. Gabrielle Oettinger, who’s punchy WOOP method (wish, outcome, obstacle, path) supports his thinking and provides a brilliant framework for achieving goals. We wish for something, paint a mental and emotional picture of the outcome, visualise the internal or external obstacles in our way, and finally plan a course of action to overcome the pitfalls and reach your goal. The crux of the idea is ‘mental contrasting;’ juxtaposing the outcome with the obstacles — before practically plotting a course between the two.

👉 Get WOOPing.

4
Make an 'If > Then' plan

Both Ian and Gabrielle Oettinger recommend using ’If > Then’ plans: a simple act of preemptive planning that keeps you on track when inevitable set backs come our way. For example: If I find myself getting nervous before the Monday morning meeting, Then I will do my simple breathing exercise.

👉 Plan out an If > Then statement for a blocker you can foresee, and remind yourself of it regularly. We cover these kinds of 'implementation intentions,' in our live Micro Habits course.

5
Practise the art of self-speak

Speaking to ourselves in the third person, a kind of 'confidence mantra,' is a brilliant way to boost confidence and endurance. It may sound a bit silly, but Ian showed us the evidence to back it up. Feeling on edge before a big presentation or a meeting is perfectly normal, and anxiety and excitement have a lot in common physiologically. But if we consciously, and repeatedly tell ourselves (out loud, or with our inner voice) ‘I am excited about this,’ rather than ‘I feel nervous,’ we'll actively impact our mood and attitude.

👉 If you’re keen to learn more about the science of self-speak, this will be a helpful resource. It's drawn from research and writing of fellow psychologist and You Can Now contributor Ethan Kross — all about harnessing the voice in your head.

6
Build others’ confidence with a cadence of purposeful praise

Have you ever noticed that supporting those around you with praise and actionable feedback makes you feel better about yourself? That’s because we experience a spike of dopamine. Making others feel more confident, in turn helps us to feel the same.

So there's a clear win win here, and a powerful reminder of the importance of being regular and descriptive in the feedback we provide. Make recognition a ritual in your working relationships.

👉 In our Owning Feedback course, we cover the importance of balancing positive praise with more critical feedback, and why the science shows we need to keep to at least a 3:1 ratio. Explore further, in a coming live session.


Good to know

Want to dig deeper into the concept of confidence? Then participate in our popular Building Confidence live course, confidently building on many of the ideas shared here, and led by coach Louise Hedges.

If you'd like to see the Miro board we used to plot our our live session with Ian, and some further quotes and talking points, you'll find it here.