Topic: Constructive Conflict
Conflict is inevitable. And in the everyday flow of work we all experience disagreements, opposition to our ideas, clashing opinions, mis-aligned values and more. And while it's not something we'd actively seek out, conflict can actually lead to purposeful outcomes, when we frame and approach it in the right way.
What we need to avoid is passing the 'conflict tipping point' — a relational moment in time, where situations become irreversible and there's a knock on effect to culture and performance. So it’s helpful to explore various types of conflict, how they tie into our different relationships — and to arm ourselves with proven ways to make them a genuinely creative opportunity.
Core content covered:
• Understanding conflict dynamics
• Thinking like a mediator
• Assertive communication
• Managing power imbalances
• Regulating our emotions
• Pre-empting others' actions
Build this skill in your team
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